The Silka Help Center
Frequently Asked Questions
Instant results guaranteed or your money back ! Powered by the Silka superior technology and ergonomics, you get silky smooth feet in minutes, on every use.
You can expect up to 3 hours of efficient use from each roller. So we recommend getting some Refills to keep your feet smooth for longer.
Please note that we require 24 hours on average to fulfill your order before dispatching it. However, due to peak times and high demand, sometimes it can take up to 2 business days. Rest assured we are doing everything we can to deliver your order asap!
Once your order is dispatched, depending on your country or region, the estimated delivery time is between 3 to 7 business days.
We do our best to speed up processing and shipping time, so there is always a small window to make changes. Please reach out to support@silkabrand.com as soon as possible, if you believe you have provided an incorrect address.
You can return your item within 100 calendar days of delivery. To start a return, please send your item back to our address and contact our support team at support@silkabrand.com to confirm the return.
We encourage all customers to carefully review our Refund Policy before placing an order. Please note that we do not provide return labels or cover return shipping costs. If you have any questions regarding returns or refunds, feel free to contact us at support@silkabrand.com our team will be happy to assist you.